Modules & pricing

• Customers: End customer profile with contact, preferences and lifetime metrics.
• Customer addresses: Saved delivery address with geocode and delivery instructions.
• Segments: Dynamic customer segment defined by RFM, behaviour and location filters.
• Favorites: Customer-saved items, locations and saved customizations.
• Referrals: Referral codes, invites and reward attribution.
• B2B accounts: Business buyer account with credit limit, buyers and approval rules.
• B2B orders: Business order with PO reference, credit terms and receivable state.
• B2B contracts: Volume or pricing contract with validity and negotiated price list.
• B2B statements: Periodic account statement with ageing buckets.

• Support tickets: Customer, driver or tenant support ticket with SLA and assignment.
• Canned replies: Templated support response with merge fields and locale variants.
• Notifications: Sent message across email, SMS, push and WhatsApp with delivery status.
• Notification templates: Localised message template per event and channel.
• Notification providers: SMS, email, push or WhatsApp provider with routing and quotas.

• Tax rules: Locale and tax-class rate row with components, inclusive flag and effective dates.
• Tax classes: Per-tenant item tax classification seeded from the locale class list.
• Service charges: Service charge or fee with its own tax treatment and applicability rules.
• Group orders: Host-led shared cart with participants and split payment.
• Orders: Customer order across channels and fulfilment types.
• Order items: Order line item with modifiers, pricing and tax breakdown.
• Order events: Order state transition event with actor and payload.
• Payments: Payment attempt against an order via a PSP adapter with capture state and webhook log.
• Refunds: Full or partial refund of a captured payment tracked from provider webhooks.
• Payment provider configs: Per-site and currency provider credentials, mode, capture mode and enabled methods.
• Payment methods: Tokenized saved cards, UPI VPAs, wallets and mandates per customer.
• Payouts: Provider-to-merchant bank transfer reconciled from payout webhooks and APIs.
• Settlements: Provider settlement batch and reconciliation rows feeding finance.
• Disputes: Chargeback or payment dispute with evidence and deadline.
• PSP providers: Platform-level payment provider adapter with availability and capability matrix.
• Invoices: Locale-rendered tax invoice with mandatory fields and e-invoice identifiers.
• Invoice sequences: Gapless numbering counter per location, locale and document type.
• Credit notes: Credit or adjustment document referencing an original invoice.
• Invoice templates: Branded, locale-preset invoice layout.
• E-invoice submissions: Submission record to a government e-invoicing network with status and signed payload.
• Notifications: Sent message across email, SMS, push and WhatsApp with delivery status.
• Notification templates: Localised message template per event and channel.
• Notification providers: SMS, email, push or WhatsApp provider with routing and quotas.

• Categories: Hierarchical menu categories with ordering and visibility per site.
• Menu items: Sellable menu items with media, nutrition, allergens and channel visibility.
• Modifier groups: Reusable group of modifiers with min/max selection rules.
• Modifiers: Item modifier option with price delta and inventory link.
• Combos: Bundled combo products with slot rules and bundle pricing.
• Allergens: Allergen declarations used for labelling and search facets.
• Tags: Diet, merchandising and operator tags used as facets and segments.
• Brands: Brand identity shared across sites, locations and virtual brands.
• Units: Measurement unit with conversion factors for recipes and stock.
• Attributes: Typed custom attribute definition attachable to items, categories or locations.
• Availability schedules: Daypart and date-range rule restricting when items or categories are orderable per location.
• Price lists: Named price list per site, channel, location or currency.
• Prices: Minor-unit price row for an item, modifier or combo within a price list.
• Promotions: Automatic promotion rule with conditions, actions, budget and schedule.
• Coupons: Coupon codes with usage limits, eligibility and stacking rules.

• Sites: Storefront site configuration, theme tokens and domains for a tenant.
• Domains: Custom domains with DNS verification and SSL certificate status.
• CMS pages: Storefront page composed of blocks with versions and SEO metadata.
• Blocks: Reusable typed content block placed on pages with visibility rules.
• Banners: Promotional banner with placement, schedule and targeting.
• Navigation menus: Storefront navigation tree per site and placement.
• Media assets: Uploaded image, video or file with renditions and usage references.
• Redirects: 301/302 URL redirect rule including auto-generated slug-change redirects.
• Experiments: A/B experiment splitting traffic between variants with conversion tracking.

Tenant catalogue retrieval, configurable ordering and enquiry journeys, document knowledge and API-based language models. A model provider must be configured; ordering also requires the order module.

• POS terminals: POS terminal registration with register name and uptime.
• POS hardware devices: Printer, cash drawer, card reader or scanner attached to a terminal.
• POS sync queue items: Offline-created record awaiting sync with conflict state.

• Kitchen stations: Prep station with display, printer and routing membership.
• Kitchen tickets: Per-station kitchen ticket derived from an order.
• Kitchen work entries: Recorded staff effort and material usage per kitchen ticket.
• Routing rules: Maps items, categories, tags, channels and fulfilment types to stations with daypart schedules.
• Cook-time profiles: Target and learned cook times per item, station and daypart for ETA and plating sync.
• Kitchen printers: Station-mapped ticket and label printer with fallback order and health status.
• Prep recipes: Recipe with ingredient quantities, yield and computed cost.
• Prep tasks: Batch prep list entry with yield scaling, assignee and tick-off state.
• Packaging checklists: Per-order or per-brand packing tick list of containers, cutlery, sauces and seals.
• Quality checks: Expo pass/fail checklist result with optional photo tied to a ticket and cook.
• HACCP logs: Temperature readings, opening/closing checklists and corrective actions with sign-off.

• Inventory items: Stock-keeping item with unit, par levels and costing method.
• Stock levels: On-hand stock per item and location.
• Stock movements: Receipt, consumption, transfer or adjustment movement.
• Stock transfers: Inter-location transfer with in-transit status and discrepancies.
• Stock counts: Full or cycle count session with counted versus expected and approval.
• Wastage entries: Waste log entry with reason, quantity and cost.

• Suppliers: Supplier master with contacts, terms and lead times.
• Supplier catalog items: Supplier SKU with pack size, price and validity mapped to an inventory item.
• Supplier ratings: Performance score for on-time, fill rate and quality per supplier and period.
• Purchase orders: Purchase order with approval, delivery date and receipt status.
• Goods receipts: Goods received note with quantity variances and quality rejections.
• Supplier invoices: Payable supplier invoice matched to orders and receipts.

• Deliveries: Delivery assignment for an order with driver, route and proof.
• Delivery partners: Driver or third-party logistics partner profile.
• Driver documents: Typed KYC document with expiry, review status and rejection reason.
• Delivery zones: Serviceable delivery zone polygon or radius per location.
• Location pings: Throttled driver GPS ping fanned out to order tracking rooms.
• Driver shifts: Online session or booked shift block per driver with breaks and hours.
• Job offers: Timed job offer to a driver with accept, decline or expire outcome.
• Delivery batches: Group of deliveries carried together with stop sequence.
• Delivery fee rules: Distance fee bands, free-delivery thresholds and small-order surcharges.
• Delivery slots: Capacity-limited scheduled delivery window per location and day.
• Delivery SLA breaches: Recorded delivery SLA breach with cause and remediation.
• Delivery returns: Return-to-store leg for undeliverable orders with disposition.
• Delivery incentives: Driver payout rule components, surge multipliers and target bonuses.
• Cash collections: COD amount collected per delivery and end-of-shift deposit reconciliation.
• Vehicle types: Vehicle class definition with capacity, max radius and fee multiplier.
• Fleet providers: Third-party fleet connector configuration per location.
• SOS alerts: Driver emergency or wellness-check alert with live location and resolution.

• Tax rules: Locale and tax-class rate row with components, inclusive flag and effective dates.
• Tax classes: Per-tenant item tax classification seeded from the locale class list.
• Service charges: Service charge or fee with its own tax treatment and applicability rules.
• Payments: Payment attempt against an order via a PSP adapter with capture state and webhook log.
• Refunds: Full or partial refund of a captured payment tracked from provider webhooks.
• Payment provider configs: Per-site and currency provider credentials, mode, capture mode and enabled methods.
• Payment methods: Tokenized saved cards, UPI VPAs, wallets and mandates per customer.
• Payouts: Provider-to-merchant bank transfer reconciled from payout webhooks and APIs.
• Settlements: Provider settlement batch and reconciliation rows feeding finance.
• Disputes: Chargeback or payment dispute with evidence and deadline.
• PSP providers: Platform-level payment provider adapter with availability and capability matrix.
• Expenses: Operating expense with category, receipt and approval.
• Ledger accounts: Chart of accounts entry with type and mapping rules.
• Journal entries: Double-entry ledger posting from sales, refunds, settlements and expenses.
• Cash drawer sessions: POS cash drawer open/close session with float, counts and variance.
• Bank statements: Imported bank statement with lines for reconciliation.
• Budgets: Monthly budget per location and ledger account with variance tracking.
• Invoices: Locale-rendered tax invoice with mandatory fields and e-invoice identifiers.
• Invoice sequences: Gapless numbering counter per location, locale and document type.
• Credit notes: Credit or adjustment document referencing an original invoice.
• Invoice templates: Branded, locale-preset invoice layout.
• E-invoice submissions: Submission record to a government e-invoicing network with status and signed payload.

• Employees: Staff record with location, department, pay basis and documents.
• Departments: Nested department with cost centre and manager.
• Shifts: Scheduled shift with role, station and swap state.
• Attendance records: Clock-in and clock-out record with breaks and exceptions.
• Leave requests: Leave request with balance impact and approval chain.
• Payroll runs: Payroll batch with earnings, deductions and payslips.
• Tip pools: Tip pool per location and shift with split rules and allocations.
• Employee documents: ID, permit, certificate or contract file with expiry tracking.

• Catering requests: Catering enquiry, quote and confirmed event order.

• Notifications: Sent message across email, SMS, push and WhatsApp with delivery status.
• Notification templates: Localised message template per event and channel.
• Notification providers: SMS, email, push or WhatsApp provider with routing and quotas.

Custom reports and chart views use tenant-authorized data. Predictive data-science models require a separately configured model or API; they are not automatically trained.

• Saved reports: Saved report definition, scheduled run and export.

Editable forms, workflow templates and process-instance audit records. Process mining and hosted model integrations require the relevant Enterprise entitlement and event data.

Project, task and time records feed the authorized project reports. Forecasts and performance metrics depend on recorded work.

• Integrations: Connected third-party integration with credentials and sync state.
• Webhooks: Outbound webhook endpoint with event subscriptions and signing secret.
• Webhook deliveries: Webhook delivery attempt with response, retries and replay.